Notice to Players: This Privacy Policy applies to all users of the siplab Platform at siplab.cam. By creating an Account or continuing to use the Platform, you acknowledge that you have read and understood this policy and consent to the collection and use of your personal data as described herein. If you do not agree to this policy, please discontinue use of the Platform and contact our support team to request Account closure.
For the purposes of this Privacy Policy, the following terms shall have the meanings set out below:
- "Personal Data" — any information relating to an identified or identifiable natural person, including but not limited to names, identification numbers, location data, online identifiers, and financial account details.
- "Processing" — any operation performed on Personal Data, including collection, recording, storage, use, disclosure, or deletion.
- "Data Controller" — siplab, being the entity that determines the purposes and means of processing Personal Data collected through the Platform.
- "Data Processor" — any third party engaged by siplab to process Personal Data on siplab's behalf, subject to siplab's documented instructions.
- "Platform" — the siplab website at siplab.cam, including all pages, services, games, and features accessible therein.
- "Player" / "You" — any natural person who registers an Account on the Platform or otherwise accesses the Platform's services.
- "KYC" — Know Your Customer, the identity and address verification process required for regulatory compliance.
- "Cookies" — small data files placed on your device by the Platform to store session information, preferences, and analytics data.
- "AML" — Anti-Money Laundering, a set of legally mandated procedures designed to detect and prevent financial crime.
This Privacy Policy applies to all Personal Data collected by siplab in connection with your use of the Platform. It covers data collected through the website, through customer support communications (including email and live chat), and through interactions with promotional campaigns operated by siplab.
This policy applies to all Players regardless of location. However, siplab's primary market is Indonesia and the data practices described herein are specifically calibrated to serve Indonesian players, with particular attention to the payment methods, identity documents, and regulatory context applicable in Indonesia.
This Privacy Policy should be read alongside siplab's Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your relationship with the Platform.
siplab collects the following categories of Personal Data from Players:
| Category |
Specific Data Points |
When Collected |
| Identity Data |
Full legal name, date of birth, gender, national identity number (KTP), passport number |
Registration & KYC verification |
| Contact Data |
Email address, mobile phone number, residential address (city, province, postal code) |
Registration |
| Financial Data |
Bank account details (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), transaction history, deposit and withdrawal amounts in IDR |
Payment processing |
| Verification Documents |
Copies of KTP, passport, SIM (driver's license), proof of address documents, selfie photographs |
KYC verification |
| Technical Data |
IP address, device type, operating system, browser type, screen resolution, device fingerprint |
Automatic — on Platform access |
| Usage Data |
Pages visited, games played, betting history, session duration, click-stream data, feature interactions |
Automatic — during Platform use |
| Communications Data |
Content of support tickets, live chat transcripts, emails sent to siplab |
Customer support interactions |
| Responsible Gaming Data |
Self-imposed deposit limits, loss limits, self-exclusion requests, cooling-off periods |
Responsible gaming tool usage |
siplab applies the principle of data minimization: we collect only the data that is necessary for the specific purposes described in this policy. We do not collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) except where identity photographs are required for KYC purposes.
siplab collects Personal Data through the following channels:
4.1 — Directly from You. Data you provide voluntarily when you register an Account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or participate in a promotion.
4.2 — Automatically via Technology. Technical and usage data collected automatically when you access the Platform, including via cookies, web beacons, server logs, and similar tracking technologies. See Section 8 for full details on cookie use.
4.3 — From Third-Party Verification Providers. During the KYC process, siplab may receive supplementary identity verification data from third-party document verification and AML screening services. This data is used solely to verify your identity and assess compliance risk.
4.4 — From Payment Processors. When you initiate a deposit or withdrawal via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or any other accepted payment channel, transaction confirmation data is passed to siplab by the relevant payment processor to credit or debit your Account Balance.
siplab processes your Personal Data for the following specific, documented purposes:
- Account Management: Creating, maintaining, and administering your siplab Account, including processing your registration details and managing Account settings.
- Identity Verification (KYC): Verifying your identity and age in compliance with our AML obligations and responsible gaming commitments. This is a legal requirement that we cannot waive.
- Payment Processing: Facilitating deposits and withdrawals in Indonesian Rupiah (IDR) via your chosen payment method, and maintaining accurate transaction records.
- Platform Security: Detecting and preventing fraud, unauthorized access, bonus abuse, money laundering, collusion, and other prohibited conduct as defined in our Terms & Conditions.
- Customer Support: Responding to your queries, resolving disputes, and providing account assistance through our 24/7 support team.
- Legal & Regulatory Compliance: Meeting our obligations under applicable AML, KYC, and international gaming regulation frameworks, including maintaining records for the durations prescribed by those obligations.
- Responsible Gaming: Monitoring gameplay patterns to identify potential problem gambling behaviors and administering self-exclusion, deposit limit, and cooling-off requests.
- Platform Improvement: Analyzing aggregated, anonymized usage data to improve Platform performance, game selection, user experience, and payment infrastructure.
- Direct Communications: Sending you transactional emails (deposit confirmations, withdrawal notifications, security alerts) and, where you have opted in, promotional communications about offers and new features.
Marketing Opt-Out: If you no longer wish to receive promotional emails from siplab, you may withdraw your consent at any time by contacting our support team at
[email protected]. Transactional and security emails cannot be opted out of while your Account remains active, as they are essential to the operation of your Account.
siplab processes your Personal Data on the following legal grounds:
6.1 — Contractual Necessity. The majority of data processing carried out by siplab is necessary for the performance of the contract between you and siplab — specifically, the Terms & Conditions you agreed to upon registration. This includes account administration, payment processing, and customer support.
6.2 — Legal Obligation. Certain processing activities — particularly KYC identity verification, AML transaction monitoring, and record-keeping — are carried out because siplab is legally required to do so under applicable international gaming and financial crime prevention regulations.
6.3 — Legitimate Interests. siplab processes Technical Data and Usage Data on the basis of its legitimate interests in maintaining Platform security, preventing fraud, and improving the Platform's services, provided that these interests are not overridden by your fundamental rights and freedoms.
6.4 — Consent. Where siplab sends you marketing communications or uses non-essential cookies, we do so on the basis of your freely given, specific, and informed consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
siplab does not sell your Personal Data. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose:
7.1 — Payment Service Providers. To process your deposits and withdrawals, we share the minimum necessary payment and identity data with your chosen payment provider — such as BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, or LinkAja. All payment partners are required to handle your data in accordance with their own published privacy policies and applicable financial data protection standards.
7.2 — Identity Verification Partners. During KYC verification, we share document images and identity data with accredited third-party verification service providers for the sole purpose of confirming your identity and screening against AML watchlists. These providers act as Data Processors under written agreements that bind them to siplab's data protection standards.
7.3 — Game Content Providers. Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive a Player ID and session token to authenticate your game session. These providers do not receive your full identity or financial data. Game play data is governed by the relevant studio's own data practices as disclosed in their published policies.
7.4 — Legal Authorities. siplab will disclose Personal Data to law enforcement agencies, regulatory authorities, or courts where we are legally compelled to do so by a valid legal order, or where disclosure is necessary to protect the legal rights of siplab or to prevent serious harm. We will notify affected Players of such disclosures where legally permissible to do so.
7.5 — Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of siplab's business, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to data handling practices that may result.
Important: siplab will never share your Personal Data with third-party advertisers, data brokers, social media platforms, or any other commercial entity for advertising or profiling purposes.
siplab uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session, and understand how Players interact with the site. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the Platform to function. These cookies manage your login session, remember your language preferences, and ensure secure authenticated access to your Account. These cannot be disabled without breaking core Platform functionality.
- Analytics Cookies: Used to collect aggregated, anonymized data about how Players navigate the Platform — including pages visited, session duration, and error events. This data is used exclusively to improve Platform performance and user experience. No individual player profiles are built from analytics data.
- Functional Cookies: Store your Platform preferences such as display settings, notification preferences, and last-used payment method to provide a more personalized experience on return visits.
- Security Cookies: Used for fraud detection, bot prevention, and device fingerprinting to protect the integrity of your Account and the Platform as a whole.
You may manage non-essential cookie preferences through your browser settings. Please note that disabling certain cookies may impair your ability to use some features of the Platform. siplab does not use third-party advertising cookies or cross-site tracking technologies.
siplab implements a comprehensive set of technical and organizational security measures to protect your Personal Data against unauthorized access, accidental loss, destruction, and alteration. These measures include:
- 256-bit SSL/TLS encryption on all data transmissions between your device and our servers.
- Encryption of sensitive data fields (including identity document numbers and financial account identifiers) at rest within our databases.
- Role-based access controls that restrict employee access to Personal Data on a strict need-to-know basis.
- Multi-factor authentication requirements for all siplab staff accessing internal systems containing Player data.
- Regular independent security audits and penetration testing of Platform infrastructure.
- Automated intrusion detection and anomaly monitoring systems operating 24/7.
- Incident response procedures that include mandatory breach notification protocols.
While siplab maintains industry-leading security practices, no data transmission over the internet or storage system can be guaranteed to be 100% secure. In the event of a security breach that affects your Personal Data, siplab will notify you promptly and take all reasonable steps to mitigate the impact of that breach.
Your Role in Security: You are responsible for keeping your Account password confidential and for ensuring that you log out of your Account when using shared or public devices. siplab will never ask you for your password via email, live chat, or any other channel.
siplab retains your Personal Data for no longer than is necessary to fulfill the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:
| Data Category |
Retention Period |
Basis |
| Account & Identity Data |
Duration of Account + 5 years after closure |
AML regulatory obligation |
| Financial Transaction Records |
5 years from transaction date |
AML & financial record-keeping |
| KYC Documents |
5 years after Account closure |
Regulatory compliance |
| Customer Support Communications |
3 years from last interaction |
Dispute resolution & service improvement |
| Technical & Usage Data |
13 months (rolling) |
Legitimate interest (platform security) |
| Marketing Consent Records |
Until consent is withdrawn + 1 year |
Proof of consent |
| Responsible Gaming Records |
Duration of Account + 5 years |
Regulatory & safeguarding obligation |
Upon expiry of the applicable retention period, Personal Data is securely and irreversibly deleted or anonymized so that it can no longer be associated with you as an individual.
As a Player whose Personal Data is processed by siplab, you hold the following rights with respect to your data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request":
11.1 — Right of Access. You have the right to request a copy of the Personal Data siplab holds about you, along with information about how it is being processed. We will respond to access requests within 30 days of receipt.
11.2 — Right to Rectification. If any Personal Data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Account profile data can be updated directly via your Account settings for minor corrections; more substantive changes (e.g., legal name change) require supporting documentation.
11.3 — Right to Erasure. You have the right to request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where processing is unlawful. This right is subject to our legal retention obligations — data that must be retained for AML or regulatory purposes cannot be erased at your request during the applicable retention period.
11.4 — Right to Restrict Processing. You have the right to request that siplab restricts the processing of your Personal Data in certain circumstances, such as while the accuracy of data is being contested or while an objection to processing is being assessed.
11.5 — Right to Data Portability. Where processing is based on your consent or on contractual necessity, you have the right to receive your Personal Data in a structured, commonly used, machine-readable format for transfer to another service provider.
11.6 — Right to Object. You have the right to object to processing of your Personal Data carried out on the basis of legitimate interests, including profiling for fraud detection. siplab will assess your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
11.7 — Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Strictly Adults Only (21+): The siplab Platform is not directed at, and must not be used by, any individual under the age of 21. siplab does not knowingly collect Personal Data from individuals under 21 years of age.
If siplab becomes aware that Personal Data has been collected from an individual under the age of 21, that Account will be immediately suspended, all associated data will be deleted to the extent permitted by our AML obligations, and any balance held in the Account will be subject to investigation prior to any refund processing.
If you have reason to believe that a minor is using the siplab Platform, please notify us immediately at [email protected] so that we can take prompt action.
siplab's primary Player base is located in Indonesia and our operational infrastructure is designed with Indonesian players in mind. However, as an internationally operated platform, some of your Personal Data may be transferred to and processed in countries outside Indonesia — for example, where our data hosting infrastructure, KYC verification partners, or game content providers are located.
Where such international transfers occur, siplab ensures that appropriate safeguards are in place to protect your Personal Data to a standard equivalent to that described in this policy. These safeguards include contractual clauses in agreements with data processors, and selection of partners who maintain internationally recognized data protection certifications.
The siplab Platform may contain references to third-party services — such as game studios or payment providers — in an informational context. This Privacy Policy applies solely to data collected by siplab through the Platform. siplab is not responsible for the privacy practices of any third-party service, and we encourage you to review the privacy policies of any external services you choose to use in connection with your siplab Account.
siplab reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. The date of the most recent revision is displayed prominently at the top of this page.
Where changes are material — such as a new category of data being collected, a new sharing arrangement with a third party, or a change to your rights — siplab will notify registered Players by email prior to the changes taking effect, and will display a prominent notice on the Platform for a reasonable period. Your continued use of the Platform following notification of material changes constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how siplab has handled your Personal Data, please contact our Data Protection team using the details below. We aim to respond to all privacy-related enquiries within 5 business days.
Data Protection Contact:
[email protected] — subject line: "Privacy / Data Rights Request"
Response Time: Within 5 business days (WIB, UTC+7)
Languages Accepted: English and Indonesian (Bahasa Indonesia)
If you are not satisfied with siplab's response to your privacy concern, you have the right to escalate your complaint to the relevant data protection authority or supervisory body in your jurisdiction. siplab is committed to resolving all privacy concerns transparently and in good faith.